International Orders – Shipping, Duties & Returns Policy

International Orders –

Shipping, Duties & Returns Policy

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Shipping

We offer international shipping from Bangkok, Thailand via trusted carriers such as FedEx and DHL Express.

All orders are:

• Carefully packed for secure international delivery

• Fully insured

• Shipped with a tracking number

Estimated delivery time:

• Asia: 3-5 business days

• United States: 7-10 business days

Please note that delivery times may vary depending on customs clearance and local conditions.

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Duties & Taxes

Import duties, taxes, and customs fees may apply depending on your country’s regulations.

These charges are:

• Determined by your local customs authority

• The responsibility of the buyer unless otherwise stated

We do not control or predict these fees.

If you would like an estimate before purchasing, please feel free to contact us.

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Order Cancellation

If you wish to cancel your order, please contact us as soon as possible via our contact form or official LINE account.

Cancellations will be reviewed on a case-by-case basis depending on the order status.

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Returns & Exchanges

Damaged, Defective, or Incorrect Items

We carefully inspect all items before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will provide a replacement or appropriate solution.

Return shipping costs in such cases will be covered by us.

Note: Natural gemstones may have inclusions or characteristics described on the product page. These are not considered defects.

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Returns for Customer Reasons

If you wish to return an item for personal reasons:

• Return shipping costs and related fees are the responsibility of the customer

• Original shipping costs are non-refundable

• Refund-related transaction fees may be deducted

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Non-Returnable Items

We cannot accept returns or exchanges in the following cases:

• Requests made more than 7 days after delivery

• Items that have been used

• Items damaged by the customer

• Returns based on personal preference (e.g. change of mind, difference in image)

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Important Notice Upon Delivery

Please inspect your item immediately upon arrival to confirm that it is correct and free from any issues.

If there is any problem, please contact us within 7 days of receipt.

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Return Process

If a return is approved, we will provide detailed instructions.

For defective or incorrect items, please return the item using a tracked shipping method.

We will arrange a replacement or refund depending on availability.

If a replacement is not available, we will offer:

• A similar item of equivalent value, or

• A full refund

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Our Commitment

Each gemstone is unique and carefully handled.

We are committed to providing a safe, transparent, and reliable experience for all international customers.